Hello all,
Hoping someone can share their experience and shed some light. My client site keeps getting the Access Denied message on the screen (4-5 times in the last few months) so I have to go in and change the file permissions back to what they should be rather than zero. I asked the host (ipower.com) why this keeps happening and they suggested some malware might be doing this. I called Sitelock who regularly scan our site for malware and they did not see any. They suggested that it might be at the host server level which they cannot reach to scan. We both got on the phone with the host, ipower.com, and the Sitelock guy asked them to find out if it was a bad chron job or if the site was “stuck” or if there was malware at their server level. ipower assured me they’d escalate the issue and I’d hear back. I’m not too confident I’ll hear anything concrete. Would they admit to malware in their server?
Has anyone else experienced this and if so, did they figure out what was causing it?
Thanks in advance!
